Channel Shift in Scottish Public Services Conference
September 19, 2013
Our National Channel Shift in Scottish Public Services Conference provides an essential forum for addressing the challenges facing Scottish public services in delivering ambitious channel shift programmes, regarded as a key approach to realising financial savings, as well as animproved, more responsive customer experience.
Complementing Scotland’s Digital Future Strategy, advocating the move to online and digital service delivery and recognising the need to keep pace with emerging technologies, our timely event will enable you to take full advantage of new digital, online and self-service platforms and reap the benefits for your organisation and customers.
Key themes to be addressed include:
- Identifying and migrating services online driven by both the customer and business needs
- Ensuring accessibility, functionality and responsiveness of digital services
- Digital engagement strategies using social media
- Welfare reform and meeting the digital by default challenge
- Bridging the digital divide for citizens
Featuring high-level and practical input from a range of public speakers at the forefront of this agenda including health, housing, local government and private sector providers, attend this event to gain the knowledge and skills needed to achieve successful and intelligence-led channel shift. Take away proven strategies to ensure the adoption of online and mobile contact services, establish new digital communication avenues for customers and achievemaximum efficiencies.
full details : Channel Shift in Scottish Public Services Conference.